Click to view our current openings:

• Addison - Addison Road - Part Time Teller

  Oxford Bank & Trust, is looking for a Part Time Teller to join our Addison Road Team! If you are an enthusiastic, service-oriented individual, Oxford Bank may be the place for you. As an employee of Oxford Bank & Trust, you become part of an organization that is committed to its customers, employees, and the communities in which we do business. Tellers are the personal face of Oxford Bank to our retail customers. For additional information about Oxford Bank & Trust please visit www.oxford.bank/about/careers
  
  All applicants MUST APPLY IN PERSON at 205 N. Addison Road in Addison, 60101
  

  The ideal candidate will have impeccable customer service and interpersonal skills which includes having ENERGY, EXCITEMENT & ENTHUSIASM!

  Responsibilities
  

  • Interact confidently with customers & work well in a team spirited environment 
  • Perform a variety of transactions such as check cashing, deposits, withdrawals, etc. 
  • Balance cash drawer daily with accuracy and efficiency
  • Understand and comply with Bank policies and procedures and applicable laws & regulations
  • Take personal responsibility to learn and continually improve as a Teller
  • Welcome Oxford customers and connect with them at a personal level 
  • Provide a great banking experience for each customer and visitor 
  • Take appropriate action to resolve customer concerns with tact and diplomacy 
  • Constantly exercise confidentiality with customer information 
  • Assist in bank sales initiatives and promotions 
  • Accommodate a flexible work schedule 

   

  Requirements
  

  • Previous Teller or cash handling experience is a PLUS
  • Ability to work well in a team environment
  • Proficient in Microsoft Office products
  • Ability to sell and cross sell products and services
  • Skilled at performing basic math functions accurately
  • Exceptional interpersonal skills, as well as an upbeat, positive attitude 
  • Valuable customer service experience 
  • Proven written and verbal communication skills
  • Spanish speaking is a plus

  
  

  Professional appearance & attire is required for this highly visible
   Customer Service position.

  This 20-25 hour per week position requires the ability to work a flexible schedule that will vary from week to week.
  
   

  Candidates for hire will undergo Background Checks including, employment, education, credit & criminal.
  *Applicants must have a good credit history to be considered for this position.
  &
  Drug Testing, including Hair & Urine. Oxford Bank & Trust is a Drug Free Workplace

  Physical Demands and Condition Requirements:

  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. 
  While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this position include, close vision, and the ability to adjust focus. 
  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. 

  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law. Oxford Bank & Trust is a Drug Free Workplace.

• Addison - Lake Street - Banker 1

  Oxford Bank & Trust, is looking for a Teller, Banker Level 1 to join our Addison, Lake Street Team! If you are an enthusiastic, service-oriented individual, Oxford Bank may be the place for you. As an employee of Oxford Bank & Trust, you become part of an organization that is committed to its customers, employees, and the communities in which we do business. Bankers are the personal face of Oxford Bank to our retail customers. For additional information about Oxford Bank & Trust please visit www.oxford.bank/about/careers

  All applicants MUST APPLY IN PERSON at 1520 W. Lake Street in Addison
  
  

  The ideal candidate will have impeccable customer service and interpersonal skills which includes having ENERGY, EXCITEMENT & ENTHUSIASM!
  

  Responsibilities
  

  • Interact confidently with customers & work well in a team spirited environment 
  • Perform a variety of transactions such as check cashing, deposits, withdrawals, verify identifications, endorsements and fund availability, etc.
  • Constantly exercise confidentiality with customer information
  • Balance the ATM, vault and cash drawer with accuracy and efficiency
  • Open checking, savings, money market and CD deposit accounts
  • Understand and comply with Bank policies and procedures and applicable laws & regulations
  • Sell and cross sell products, make referrals and expand customer relationships
  • Open and close branch with dual control according to procedures
  • Perform account maintenance (change of address, title changes, name changes, etc.)
  • Provide a great banking experience for each customer and visitor 
  • Take appropriate action to resolve customer concerns with tact and diplomacy 
  • Constantly exercise confidentiality with customer information 
  • Assist in bank sales initiatives and promotions 
  • Process and submit wire transfers
  • Train Teller staff members
  • Serve as a certified Notary Public
  • Participate as a greeter and leader of daily huddles

   

  Requirements

  • High School Diploma or equivalent
  • Ability to work well in a team environment
  • Proficient in Microsoft Office products
  • Skilled at performing basic math functions accurately
  • Perform job functions accurately with consistent high attention to detail
  • Exceptional interpersonal skills, as well as an upbeat, positive attitude 
  • Valuable customer service experience 
  • Professional written and verbal communication skills
  • Strong listening skills and the ability to make sound decisions
  • Spanish speaking is a plus
  • The ability to work a 40 per week flexible schedule

  
  Oxford Bank & Trust is open 6 days a week during the following hours. Applicants must be available for work anytime within the hours of operation.
  Weekdays 8:15 am - 5:45 pm
  Saturdays 8:45 am - 12:15 pm

  Professional appearance & attire is required for this highly visible Customer Service position

   

  Candidates for hire will undergo Background Checks including, employment, education, credit & criminal. 
  *Applicants must have a good credit history to be considered for this position.
  & 
  Drug Testing, including Hair & Urine. Oxford Bank & Trust is a Drug Free Workplace

  
  

  Physical Demands and Condition Requirements:
  The physical demands described here are representative of those that must be met to successfully
  perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. 
  While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this position include, close vision, and the ability to adjust focus. 
  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. 

  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law. Oxford Bank & Trust is a Drug Free Workplace

• Addison - Lake Street - Part Time Teller

  Oxford Bank & Trust, is looking for a Part Time Teller to join our Addison, Lake Street Team! If you are an enthusiastic, service-oriented individual, Oxford Bank may be the place for you. As an employee of Oxford Bank & Trust, you become part of an organization that is committed to its customers, employees, and the communities in which we do business. Tellers are the personal face of Oxford Bank to our retail customers. For additional information about Oxford Bank & Trust please visit www.oxford.bank/about/careers

  All applicants MUST APPLY IN PERSON at 1520 W. Lake Street, Addison, IL 60101
  

  The ideal candidate will have impeccable customer service and interpersonal skills which includes having ENERGY, EXCITEMENT & ENTHUSIASM!

   

  Responsibilities

  • Interact confidently with customers & work well in a team spirited environment 
  • Perform a variety of transactions such as check cashing, deposits, withdrawals, etc. 
  • Balance cash drawer daily with accuracy and efficiency
  • Understand and comply with Bank policies and procedures and applicable laws & regulations
  • Take personal responsibility to learn and continually improve as a Teller
  • Welcome Oxford customers and connect with them at a personal level 
  • Provide a great banking experience for each customer and visitor 
  • Take appropriate action to resolve customer concerns with tact and diplomacy 
  • Constantly exercise confidentiality with customer information 
  • Assist in bank sales initiatives and promotions 
  • Accommodate a flexible work schedule 

  Requirements
  

  • Previous Teller or cash handling experience is a PLUS
  • Ability to work well in a team environment
  • Proficient in Microsoft Office products
  • Ability to sell and cross sell products and services
  • Skilled at performing basic math functions accurately
  • Exceptional interpersonal skills, as well as an upbeat, positive attitude 
  • Valuable customer service experience 
  • Proven written and verbal communication skills
  • Spanish speaking is a plus

  
  
  

  Professional appearance & attire is required for this highly visible Customer Service position.
  This 20-25 hour per week position requires the ability to work a flexible schedule that will vary from week to week. 

  Candidates for hire will undergo Background Checks including, employment, education, credit & criminal, as well as Drug Testing. 
  Applicants must have a good credit history to be considered for this position.
  Oxford Bank & Trust is a Drug Free Workplace.

  Physical Demands and Condition Requirements:
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. 

  While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this position include, close vision, and the ability to adjust focus. 

  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. 

  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law. Oxford Bank & Trust is a Drug Free Workplace.

• Naperville - 83rd Street - Banker 3

  Oxford Bank & Trust is looking for a Banker 3 to join our Naperville, 83^rd Street Team!  This position performs a variety of retail banking services including teller duties. This is the ideal job for an experienced Personal Banker who also enjoys providing leadership, training and mentoring to their colleagues.  As an employee of Oxford Bank & Trust, you become part of an organization that is committed to its customers, employees, and the communities in which we do business. Our Bankers are the personal face of Oxford Bank to our retail customers. For additional information about Oxford Bank & Trust please visit www.oxford.bank/about/careers

  All applicants MUST APPLY IN PERSON at: 2920 83^rd Street in Naperville.

  The ideal candidate will have impeccable customer service and interpersonal skills which includes having ENERGY, EXCITEMENT & ENTHUSIASM!

  
   Responsibilities
  

  • Demonstrate advanced knowledge of banking products & procedures
  • Open non personal, Business, Trust, Power of Attorney, and Estate Accounts
  • Sell, open and close Consumer Loans
  • Open IRA’s
  • Licensed Certified Mortgage Loan Originator (NMLS#:Nationwide Mortgage Licensing System)
  • Signature Guarantee Certification for up to 100K (medallion)
  • Open select deposit accounts: checking, savings, money market, and CD’s
  • Perform quality control for the branch as necessary
  • Demonstrate expert knowledge of Oxford Banks’ products and procedures
  • Train and mentor retail team staff
  • Professionally assist customers by accurately processing teller transactions
  • Balance the ATM and vault & assist with end of business day procedures
  • Open and close branch with dual control according to procedures
  • Take appropriate action to resolve customer disputes and concerns
  • Perform account maintenance i.e. change of address, title changes, name changes etc.
  • Sell, cross sell, make referrals and expand customer relationships
  • Provide a great banking experience for each customer and visitor
  • Actively participate in various committees and meetings
  • Share in team building activities
  • Serve as a certified Notary Public
  • Travel to Oxford facilities for training, meetings and events as assigned
  • Accommodate a flexible work schedule that varies from week to week
  • Comply with Oxford Bank & Trust policies, procedures and regulatory polices
  • Complete all Bank training including all assigned Compliance online training

  
  
  Requirements
  

  • High School diploma or equivalent
  • Minimum 5 years of retail Banker and Teller experience
  • Strong interpersonal skill, ability to build and maintain professional relationships with internal and external customers
  • Proven ability to cross sell products and services
  • In depth knowledge of relevant legal and regulatory compliance
  • Proficient with Microsoft Office products, (Word, Excel, Outlook)
  • Exemplary written and verbal communication skills 
  • Self- motivated with exemplary organizational skills
  • Ability to work well in a team environment
  • Skilled at performing math functions accurately
  • Exceptional attention to detail and accuracy 
  • Advanced problem solving ability
  • Effective listening skills
  • Proven ability to make sound decisions, work well under pressure
  • Work well independently with minimal direction
  • Spanish speaking is a plus

  
  

  Oxford Bank offers a competitive benefit package for Full Time Employees.

  Oxford Bank & Trust is open 6 days a week during the following hours. Applicants must be available for work anytime within the hours of operation.
  Weekdays 8:15 am - 5:45 pm
  Saturdays 8:45 am - 12:15 pm

  Professional appearance & attire is required for this highly visible Customer Service position.
  
  Candidates for hire will undergo Background Checks including, employment, education, credit & criminal, as well as Drug Testing. 
  Applicants must have a good credit history to be considered for this position.
  Oxford Bank & Trust is a Drug Free Workplace.

   

  Physical Demands and Condition Requirements:
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
  While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this position include, close vision, and the ability to adjust focus.
  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. 

  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.

• Naperville - 83rd Street - Part Time Teller

  Oxford Bank & Trust, is looking for a Part Time Teller to join our Naperville, 83^rd Street Team!  If you are an enthusiastic, service-oriented individual, Oxford Bank may be the place for you. As an employee of Oxford Bank & Trust, you become part of an organization that is committed to its customers, employees, and the communities in which we do business. Tellers are the personal face of Oxford Bank to our retail customers. For additional information about Oxford Bank & Trust please visit www.oxford.bank/careers

  All applicants MUST APPLY IN PERSON at: 2920 83^rd Street Naperville   

  
  The ideal candidate will have impeccable customer service and interpersonal skills which includes having ENERGY, EXCITEMENT & ENTHUSIASM!
  

  Responsibilities
  

  • Interact confidently with customers & work well in a team spirited environment 
  • Perform a variety of transactions such as check cashing, deposits, withdrawals, etc. 
  • Balance cash drawer daily with accuracy and efficiency
  • Understand and comply with Bank policies and procedures and applicable laws & regulations
  • Take personal responsibility to learn and continually improve as a Teller
  • Welcome Oxford customers and connect with them at a personal level 
  • Provide a great banking experience for each customer and visitor 
  • Take appropriate action to resolve customer concerns with tact and diplomacy 
  • Constantly exercise confidentiality with customer information 
  • Assist in bank sales initiatives and promotions 
  • Accommodate a flexible work schedule 

   

  Requirements
  

  • Previous Teller or cash handling experience is a PLUS
  • Ability to work well in a team environment
  • Proficient in Microsoft Office products
  • Ability to sell and cross sell products and services
  • Skilled at performing basic math functions accurately
  • Exceptional interpersonal skills, as well as an upbeat, positive attitude 
  • Valuable customer service experience 
  • Proven written and verbal communication skills
  • Spanish speaking is a plus

  Professional appearance & attire is required for this highly visible Customer Service position.
  This 20-25 hour per week position requires the ability to work a flexible schedule that will vary from week to week. 

  Candidates for hire will undergo Background Checks including, employment, education, credit & criminal, as well as Drug Testing. 
  Applicants must have a good credit history to be considered for this position.
  Oxford Bank & Trust is a Drug Free Workplace.

   

  Physical Demands and Condition Requirements:
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. 
  While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this position include, close vision, and the ability to adjust focus. 
  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. 

  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law. Oxford Bank & Trust is a Drug Free Workplace.

• Oak Brook - Information Technology Service Delivery Specialist III

  Oxford Bank & Trust is seeking an IT Service Delivery Specialist III for our fast-paced Information Technology Department. The IT Service Delivery Specialist III will provide Level 2 (Intermediary) and Level 3 (Advanced) application and hardware support to staff, answering emails and phone calls, entering and tracking tickets, and monitoring completion. This position also maintains vendor relationships, procures products, and tracks and deploys software and hardware based on departmental policies. The ideal candidate will proactively communicate and collaborate with business units to identify efficiencies, improvements, and workflow opportunities of non-core computing platforms. Additionally, this position will serve as an administrator of our IT Service Management ticket tracking system, recommending and implementing changes to the system to automate processes and streamline IT Service Delivery operations. As an integral member of the Information Technology team, this person must be able to work well with others at all levels, throughout the Bank, and provide quality proactive customer service, while adhering to Oxford’s Core Values.
  
  To be considered for this position, candidates must submit a resume and a cover letter, including salary requirements to hr@oxford.bank or fax 630.424.2925.
  
  

  Responsibilities

  • Provide first line support of all network and systems related functions, including all applications, telephone, email and any on-site support
  • Primary administrator of helpdesk application, ticket assignments and problem resolution
  • Develops, follows, and documents procedures into knowledge management system.
  • Perform hardware repair, replacement, upgrades and support
  • Configures, deploys, and maintains network peripherals, servers, workstations, and printers
  • Configures, deploys, and maintains mobile technologies
  • Access software updates, drivers, knowledge bases, and frequently asked questions and resources on the internet to aid in problem resolution
  • Identify and learn appropriate software and hardware used and supported by the Bank
  • Perform preventative maintenance, including checking workstations, printers, and peripherals
  • Maintain Active Directory, Group Policy, DNS, Printing, and Print Server Management
    • Server and client-based computer systems
    • Microsoft operating systems and productivity suites
    • VOIP Phone System
    • VMWare
  • Provide computer orientation to new and existing bank staff
  • Travel to other bank locations to setup systems or solve other support issues as needed
  • Keep abreast of industry and product(s) advances
  • Take an active role in the installation and ongoing support of end-customers using remote deposit capture applications
  • User setup and support of Business eBanking applications
  • Determine and assist with the identification and creation of IT-related efficiencies
  • Researches, reviews, tests, and recommends the acquisition of new or upgraded hardware, other peripheral equipment, and software applications.
  • Authorize purchases of hardware and software items; recurring bills; and miscellaneous items of value up to $20,000.00.
  • Carries a mobile phone, 7/24 ‘on call’ availability. Required to work outside of normal business hours as needed, sometimes under stressful ‘emergency’ conditions, such as disaster recovery, core system(s) failure, communications loss, etc.
  • Participate in relevant training and maintain current knowledge about all technology used at the Bank
  • Maintain proper housekeeping of work area
  • Handle special requests and projects as directed
  • Comply with all Oxford Bank & Trust policies, procedures and regulatory guidelines
  • Complete all Bank training including all assigned Compliance online training
  • Understand and adhere to Oxford Bank’s Core Values
  • Performs other duties as assigned

   

  Skills/Education

  • High School diploma or equivalent (GED).
  • Minimum 7 years of  hands on experience working in an IT Support role, including 2 years of experience providing Tier 3 (Advanced) support of systems
  • Certifications in specialty areas, some college courses, or a degree is desirable
  • Strong analytical skills with excellent verbal, written, and interpersonal communication abilities
  • Ability to work effectively with other staff, members, and vendors/technicians
  • Motivated and dependable; works well independently to meet critical deadlines with little supervision
  • Ability to effectively prioritize, multitask, and execute in a high-pressure environment
  • Professional phone skills and proven ability to assist customers in a friendly, patient manner
  • Learn and retain new information quickly
  • Consistently maintain a positive attitude in a highly flexible environment
  • Works with highly confidential information in a discretionary manner and ensures protection of all confidential data at all times
  • Ability to make informed decisions based on knowledge of various interrelated systems, and analysis of events to determine the proper course of action
  • Ability to accept key accountability for areas of strong knowledge, and transfer knowledge to other staff members
  • Strong organization skills with a demonstrated ability to coordinate tasks and timelines, and the ability to lead assigned projects through completion
  • Attention to detail and a high level of accuracy
  • Effective listening skills  and the ability to effectively and efficiently resolve problems

  
  Physical Demands and Condition Requirements

  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
  While performing the duties of this position this individual is regularly required to talk, hear, use a telephone, use their hands and fingers to handle, manipulate and feel, reach, push and pull with hands and arms, climb and balance, walk, sit, stand, stoop, crouch, kneel, crawl, and bend and twist at the neck, spine, waist and knees. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this position include, close and distance vision, color vision, and the ability to adjust focus.

  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. 

  Candidates for hire will undergo Credit and Criminal Background Checks as well as Drug Testing. Applicants must have a good credit history to be considered for this position.
  Oxford Bank & Trust is a Drug Free Workplace.

  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.

  
  

  Oxford Bank offers an excellent benefit package for full time employees, which includes a matching 401k, medical, dental, vision, life insurance and more!

• Plainfield - Banker 1

  Oxford Bank & Trust, is looking for a Teller, Banker Level 1 to join our Plainfield Team! If you are an enthusiastic, service-oriented individual, Oxford Bank may be the place for you. As an employee of Oxford Bank & Trust, you become part of an organization that is committed to its customers, employees, and the communities in which we do business. Bankers are the personal face of Oxford Bank to our retail customers. For additional information about Oxford Bank & Trust please visit www.oxford.bank/about/careers
  
  

  All applicants MUST APPLY IN PERSON at: 13440 S. Route 59, Plainfield 

  The ideal candidate will have impeccable customer service and interpersonal skills which includes having ENERGY, EXCITEMENT & ENTHUSIASM!

  Responsibilities
  

  • Interact confidently with customers & work well in a team spirited environment 
  • Perform a variety of transactions such as check cashing, deposits, withdrawals, verify identifications, endorsements and fund availability, etc.
  • Constantly exercise confidentiality with customer information
  • Balance the ATM, vault and cash drawer with accuracy and efficiency
  • Open checking, savings, money market and CD deposit accounts
  • Understand and comply with Bank policies and procedures and applicable laws & regulations
  • Sell and cross sell products, make referrals and expand customer relationships
  • Open and close branch with dual control according to procedures
  • Perform account maintenance (change of address, title changes, name changes, etc.)
  • Provide a great banking experience for each customer and visitor 
  • Take appropriate action to resolve customer concerns with tact and diplomacy 
  • Constantly exercise confidentiality with customer information 
  • Assist in bank sales initiatives and promotions 
  • Process and submit wire transfers
  • Train Teller staff members
  • Serve as a certified Notary Public
  • Participate as a greeter and leader of daily huddles 

  
  Requirements
  

  • High School Diploma or equivalent
  • Ability to work well in a team environment
  • Proficient in Microsoft Office products
  • Skilled at preforming basic math functions accurately
  • Perform job functions accurately with consistent high attention to detail
  • Exceptional interpersonal skills, as well as an upbeat, positive attitude 
  • Valuable customer service experience 
  • Professional written and verbal communication skills
  • Strong listening skills and the ability to make sound decisions
  • Spanish speaking is a plus
  • The ability to work a 40 per week flexible schedule

  
  Oxford Bank & Trust is open 6 days a week during the following hours. Applicants must be available for work anytime within the hours of operation.
  Weekdays 8:15 am - 5:45 pm
  Saturdays 8:45 am - 12:15 pm

  Professional appearance & attire is required for this highly visible Customer Service position.
  

  Candidates for hire will undergo Credit and Criminal Background Checks as well as Drug Testing. 
  Applicants must have a good credit history to be considered for this position.
  Oxford Bank & Trust is a Drug Free Workplace.

  Physical Demands and Condition Requirements:

  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. 
  While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this position include, close vision, and the ability to adjust focus. 
  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. 

  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law. Oxford Bank & Trust is a Drug Free Workplace

• Senior Customer Service Representative

  Oxford Bank & Trust, is looking for a Senior Customer Service Representative in our Call Center located in Itasca.  If you are an enthusiastic, service-oriented individual, Oxford Bank may be the place for you. As an employee of Oxford Bank & Trust, you become part of an organization that is committed to its customers, employees, and the communities in which we do business. The Senior CSR is responsible for delivering a great banking experience to each customer they interact with while keeping the needs of the bank in mind and consistently demonstrating Oxford’s CORE Values.  For additional information about Oxford Bank & Trust please visit www.oxford.bank/about/careers

  To be considered for this position, candidates must submit a resume and a cover letter, including salary requirements to hr@oxford.bank or fax:(630)424-2925.

  Responsibilities
  

  • Deliver an escalated level of service through identifying relationship opportunities, matching appropriate products to customer needs, performing account maintenance, and referring customers to alternative banking methods 
  • Maintain advanced level of knowledge of Oxford CORE procedures 
  • Recognize account issues/problems, effectively problem solve, perform account maintenance to resolve issues and perform follow-up functions 
  • Demonstrate competent decision making skills that protect the Bank’s resources and make customers’ financial lives better; take full responsibility of independently making decisions based on knowledge, experience, and bank procedures 
  • Display excellent customer services skills, including the ability to handle complex and sensitive situations in the Oxford manner 
  • Provide consistent follow up to situations requiring problem resolution and ensure that best practices have been performed 
  • Mentor and train level One & Two Customer Service Representatives
  • Work with Manager to improve/strengthen Call Center policies and procedures
  • Demonstrate overall knowledge of how the Operations Department works and the inter-relatedness of each desk 
  • Proactive in assessing the daily needs of the department and help out when needed- not waiting to be asked 
  • Help manage special projects designated by management
  • Able to cover multiple (five or more) jobs within the department
  • Must be able to train others to perform multiple CORE duties 
  • Ability to write and update CORE procedures with manager
  • Act as a role model to Oxford Bank & Trust’s Core Values 
  • Understand and adhere to Oxford Bank’s Core Values
  • All other duties as assigned

  
  Skills/Education
  

  • High School diploma or equivalent, some college preferred
  • Minimum of 5 years’ banking including 3 years of banking Call Center experience
  • Strong knowledge of banking operations 
  • Self- motivated with exemplary organizational skills  
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ability to build and maintain professional relationships with internal and external customers
  • Ability to perform basic business math accurately
  • Handle confidential material in a professional, highly ethical manner 
  • Work independently and meets critical deadlines
  • Exhibit exceptional attention to detail and accuracy 
  • Demonstrate professional etiquette both over the phone & in person
  • Consistently promote and support a positive team spirit 
  • Proven advanced problem solving ability
  • Proficient with Microsoft Office products (Word, Excel, Outlook)
  • Ability to willingly learn and adapt to change
  • Strong report software experience 
  • Exemplary listening skills 
  • Adept multi-tasker 

  Hours for this position are:
  8:30am-5:00pm or 9:30am-6:00pm and Saturdays as needed.
  
  

  Candidates for hire will undergo Credit and Criminal Background Checks as well as Drug Testing. Applicants must have a good credit history to be considered for this position. Oxford Bank & Trust is a Drug Free Workplace.

  Physical Demands and Condition Requirements
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. 
  While performing the duties of this job, this position is regularly required to walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this position include, close vision, and the ability to adjust focus.
  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.  

  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, or veteran status or any other characteristic protected by law.