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• Customer Service Representative I - Part Time

  Oxford Bank & Trust is seeking a Part Time Customer Service Representative I to join our Operations Team in Itasca. The Customer Service Representative I primarily functions as a Call Center Representative providing exemplary customer assistance over the phone while presenting a professional image of Oxford Bank.  This is a multifaceted position and the ability to cross train within the department in order to successfully perform various operational functions is essential.  Attention to detail is a fundamental skill that applicants must have to be successful within the Operations department. This individual must be adept at working independently and act as an enthusiastic, supportive team member to accomplish the goals of the bank and the department. The Customer Service Representative I is responsible for delivering a great banking experience to each customer they interact with while keeping the needs of the bank in mind and demonstrating Oxford’s Core Values.

  Skills/Education

  • High School diploma or equivalent, some college preferred
  • Minimum of 1 year banking experience
  • Spanish speaking is a plus+
  • Self- motivated with exemplary organizational skills   
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ability to build and maintain professional relationships with internal and external customers
  • Ability to perform basic business math accurately
  • Handle confidential material in a professional, highly ethical manner
  • Work independently and meets critical deadlines
  • Exhibit exceptional attention to detail and accuracy
  • Demonstrate professional etiquette both over the phone & in person
  • Consistently promote and support a positive team spirit Proven problem solving ability
  • Proficient with Microsoft Office products (Word, Excel, Outlook)
  • Ability to willingly learn and adapt to change
  • Report software experience a benefit
  • Exemplary listening skills
  • Adept multi-tasker

  Responsibilities

  • Answer incoming calls to the phone queue in a timely, professional and courteous manner
  • Determine the needs of customers and accurately transfer calls to the appropriate Bank personnel
  • Display exemplary customer services skills, including the ability to handle complex and sensitive situations in the Oxford manner
  • Answer basic customer service calls such as balance inquiries, account transaction information, stop payment and hold inquiries, CD rates, transfers, and basic debit card activity inquiries
  • Investigate and resolve a wide variety of account issues, process necessary follow-up correspondence and calls to customers
  • Perform transactions, and maintenance, including, but not limited to: stop payments, transfers, close and order debit cards, change of address, and close account maintenance
  • Perform general office duties such as mailing forms and notices and filing
    Possess a basic understanding of all bank products and services
  • Use appropriate resources to resolve customer requests
    Communicate customer comments, problems, requests, and needs to appropriate departments and employees as needed
  • Demonstrate the ability to navigate bank software and programs while interpreting and resolving customer inquiries
  • Participate in ongoing training sessions to ensure accuracy of knowledge
  • Consistently assist with other areas of the department such as:
    
    • Review daily reports as assigned
    • Assist with statements processing
    • Reconcile various internal general ledger/DDA accounts
    • Assist in processing research requests
    • Key items and balance runs
  • Develop an awareness of the daily needs of the department as a whole and contribute to the successful completion of the department’s work
  • Demonstrate a team player attitude
  • Contribute to departmental  team meetings and projects
  • Cross train with all operational duties as assigned
  • Comply with all Oxford Bank & Trusts policies, procedures and regulatory guidelines
  • Complete all bank training including the compliance assigned online training
  • Understand and adhere to Oxford Bank’s Core Values
  • All other duties as assigned
    
    

  Hours of Work : The position will be approximately 25 hours per week and will be based upon department needs and may vary.

  Typical schedule:

  Monday, Tuesday, Thursday & Friday: 1:30pm-6:00pm
  Saturday: 8:00am-3:00pm

   

  To be considered for this position, candidates must submit a resume and a cover letter, including salary requirements to hr@oxford-bank.com or fax to 630.424.2925.

   

  Candidates for hire will undergo Credit and Criminal Background Checks as well as Drug Testing. Applicants must have a good credit history to be considered for this position.

  Oxford Bank & Trust is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Oxford Bank & Trust is a drug free workplace.                            

  Physical Demands of the position:
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
  While performing the duties of this job, this position is regularly required to walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this position include, close vision, and the ability to adjust focus.
  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law. Oxford Bank & Trust is a Drug Free Workplace.

• Oak Brook - Senior Loan Administrator

  Oxford Bank & Trust is seeking a Senior Loan Administrator to join our growing commercial lending team in Oak Brook, IL. The Senior Loan Administrator performs a wide variety of professional administrative and customer service duties to support the workflow of the C&I Lending Team of four lenders. In this key role, the Senior Loan Administrator develops and maintains a working knowledge of all customers, businesses and prospect opportunities for the lenders. Experience working with Commercial Real Estate and Commercial & Industrial portfolios is essential for this position. The Senior Administrator works efficiently as a member of the corporate office team to accomplish the goals of the bank.  Excellent customer service needs to be provided to both internal and external customers while adhering to Oxford’s Core Values.

  Skills/Education Required

  • Undergraduate/Associate Degree or equivalent experience, business courses a plus
  • Minimum of 3-5 years in a corporate banking environment performing commercial loan administration
  • Knowledge of relevant legal and regulatory compliance; HMDA, CRA and Patriot Act
  • Highly proficient with Microsoft Office products; Word, Excel, Outlook, PowerPoint
  • Ability to manage and prioritize multiple tasks and projects
  • Consistently demonstrate exemplary organizational skills
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ability to build and maintain professional relationships with internal, external and prospective customers
  • Able to easily adapt to new procedures, processes, and work flow
  • Self-motivated, work well independently and within a team environment
  • Proven ability to handle challenging clients and situations gracefully
  • Manage time effectively and meet critical deadlines
  • Exceptional attention to detail and accuracy
  • OnBase experience a Plus

   Responsibilities

  • Support the C&I lenders in completing administrative responsibilities
  • Calendar management including assistance in coordinating business meetings and entertainment
  • Organize and update expanding contact list
  • Order title commitments in order to meet bank guidelines for loan closings that include
    real estate collateral
  • Support the loan closing process
  • Provide exemplary customer service including correspondence and problem resolution
  • Contact customers to obtain documentation needed to comply with reporting requirements per loan agreements and process, verifying accuracy and completeness
  • Manage monitoring reports from the OnBase report system
  • Manage tickler tracking process while keeping current in compliance
  • Prepare partial release deeds as needed
  • Participate in the loan and draw funding process, following procedures as directed  by the SVP
  • Prepare documentation for all loan advances in accordance with the terms and conditions of the loan approval
  • Notarize and copy documents
  • Prepare various correspondence (letters and emails) and file memos
  • Prepare cashier checks for approval
  • Prepare and track all Federal Express and other expedited mail services   
  • Prepare, proofread, and process wire transfer forms
  • Monitor tax payment status on non-escrowed loan accounts through pin number verification as well as monitoring reports (weekly or as required)  
  • Process all insurance documents received in the department in a timely manner and update tickler report
  • Prepare, update and maintain loan credit files
  • Pull and file loan files as needed, including annual file room organization and clean up
  • Organize & maintain departmental shared computer drives
  • Take an active role in bank committees
  • Provide coverage at the front desk to back up the corporate receptionist as needed
  • Willingly accept other corporate office responsibilities as required
  • Understand and adhere to Oxford Bank’s Core Values
  • Comply with Oxford Bank & Trust policies, procedures and  regulatory guidelines
  • Complete all Bank training including all assigned Compliance online training

  Oxford Bank offers a competitive benefit package for Full Time Employees. 

  To be considered for this position, candidates must submit a resume and a cover letter, including salary requirements to hr@oxford-bank.com or fax to 630.424.2925.

  Candidates for hire will undergo Credit and Criminal Background Checks as well as Drug Testing. Applicants must have a good credit history to be considered for this position. Oxford Bank & Trust is a Drug Free Workplace.

                          

  Physical Demands and Condition Requirements:
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
  While performing the duties of this job this individual is regularly required to walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, push , pull, press, and occasionally lift and /or move up to 25 pounds. The employee is occasionally required to climb, balance, stoop, kneel, crouch and use a stepping stool. Specific vision abilities required by this position include, close vision, and the ability to adjust focus.
  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.  
  
  

  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, or veteran status
  or any other characteristic protected by law.
  

• Oak Brook - Sr. Credit Analyst

  Oxford Bank & Trust is a Community Bank that has been providing quality banking products and services for over 110 years. At Oxford, we are committed to delivering a great banking experience to each and every customer while making each customer’s financial life better. To deliver on that promise, we hire the most talented professionals in the financial services industry.
  
  Oxford Bank is looking for an experienced Senior Credit Analyst to join our Credit team.  The Senior Credit Analyst works closely with the credit team, commercial lenders, and other officers of the bank at our corporate office location in Oak Brook. This is an important position as it provides underwriting analysis and determines the credit worthiness of commercial customers to identify and mitigate risk for the bank.  The Senior Credit Analyst has proven skills in financial statement spreading and review, knowledge of credit agency reports, cash flow analysis, leverage and debt repayment capacity, collateral valuation, corporate structures and ownership issues, risk evaluation, and other necessary skills.  The Sr. Credit Analyst provides excellent customer service to both internal and external customers while adhering to Oxford’s Core Values.

  Skills/Education Required

  • Undergraduate degree (or equivalent), Business major desired, Finance degree preferable, MBA or advanced degree a plus
  • Accounting/finance courses covering basic financial analysis
  • 2+ years of credit analysis experience in a banking environment
  • Strong analytical and reasoning skills
  • Exceptional attention to detail and accuracy
  • Must be able to work positively in a team environment
  • Excellent communication skills verbal and written
  • Must be proficient in Microsoft Office products (Word, Excel, Outlook)

   Responsibilities

  • Support the Credit Department by handling fundamental job requirements
  • Prepare necessary credit analysis and approval documentation for senior and executive management
  • Manage and monitor the Credit pipeline of work
  • Prepare complex loan presentations
  • Analyze personal and business financial information including preparing global cash flows
  • Order and review appraisals
  • Attain professional training and development activities
  • Prepare Board Reports
  • Take minutes for various loan meetings
  • Accompany lenders on customer calls as needed
  • Comply with Oxford Bank & Trust policies, procedures and  regulatory policies
  • Complete all Bank training including all assigned Compliance online training
  • Understand and adhere to Oxford Banks’ Core Values
  • Involvement in Bank committees
  • Other duties as assigned
    
    

  To be considered for this position, candidates must submit a resume and a cover letter, including salary requirements to hr@oxford-bank.com or fax to 630.424.2925.

  Candidates for hire will undergo Credit and Criminal Background Checks as well as Drug Testing. Applicants must have a good credit history to be considered for this position. Oxford Bank & Trust is a Drug Free Workplace.

                          

  Physical Demands and Condition Requirements:
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
  
  While performing the duties of this job this individual is regularly required to walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, push , pull, press, and occasionally lift and /or move up to 25 pounds. The employee is occasionally required to climb, balance, stoop, kneel, crouch and use a stepping stool. Specific vision abilities required by this position include, close vision, and the ability to adjust focus.
  
  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

  
  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, or veteran status or any other characteristic protected by law.

• Westmont - Teller, Banker 1

  Oxford Bank & Trust, Your Most Convenient Bank, is looking for a Teller/Banker Level 1 for the branch located at 6495 South Cass Ave in Westmont. The Teller/Banker Level 1 is an entry level position and the perfect place to begin a career in banking. This position performs basic teller duties as well as light personal banking duties, while recognizing sales and referral opportunities. If you are an enthusiastic and service-oriented individual, interested in personal and professional growth, Oxford Bank may be the place for you. As an employee of Oxford Bank & Trust, you become part of an organization that is committed to its customers, employees, and the communities in which we do business.

  The ideal candidate will have impeccable customer service and interpersonal skills which includes having ENERGY, EXCITEMENT & ENTHUSIASM!

   

   Responsibilities

  • Welcome Oxford customers, provide a Raving Banking Experience and connect with each customer at a personal level
  • Securely maintain and balance a cash drawer
  • Receive cash and checks for deposit, process withdrawals, verify identifications, endorsements, and fund availability, issue receipts of deposit, etc.
  • Balance the ATM, and vault with accuracy and efficiency
  • Answer basic customer inquiries
  • Open checking, savings, money market and CD deposit accounts
  • Sell and cross sell products, make referrals and expand customer relationships
  • Open and close the branch with dual control according to procedures
  • Perform account maintenance (change of address, title changes, name changes etc.)
  • Process and submit wire transfers
  • Train Teller staff members
  • Understand & comply with Bank policies and procedures and applicable laws & regulations
  • Serve as a certified Notary Public
  • Constantly exercise confidentiality with customer information
  • Participate as a greeter and leader of daily huddles
  • Play an active role in Oxford customer events, bank committees, and festivities

   

  Requirements

  • High School Diploma or equivalent
  • Work well in a team spirited environment
  • Complete basic math functions confidently and correctly
  • Ability to sell and cross sell products and services
  • Proficient with Microsoft Office products, Word & Outlook
  • Perform job functions accurately with consistent high attention to detail
  • Exceptional interpersonal skills and an upbeat, positive attitude with coworkers and customers
  • Professional written and verbal skills
  • Strong listening skills and ability to make sound decisions
  • Self motivated
  • Must be able to work a 40 hour per week flexible schedule

  
  Oxford Bank & Trust is open 6 days a week during the following hours. Applicants must be available for work anytime within the hours of operation.
  Weekdays 7:45 am - 6:15 pm
  Saturdays 7:45 am - 3:15 pm

  Professional appearance is required for this highly visible position.

  All applicants MUST APPLY IN PERSON at 6495 South Cass Ave. in Westmont

  Resumes submitted to Oxford Bank & Trust will not be reviewed.

  *Oxford Bank & Trust is required to perform Credit & Criminal history reports as well as Drug Testing on any candidate that a pending offer of employment is extended to. Personal Credit Must Be Good. 

  Physical Demands and Condition Requirements:
  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
  
  While performing the duties of this job this position this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this position include, close vision, and the ability to adjust focus.
  
  *Oxford Bank & Trust will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

  Oxford Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law. Oxford Bank & Trust is a Drug Free Workplace.