Updated November 1, 2020

To our Loyal Oxford Bank Customers -

All of us at Oxford Bank & Trust appreciate your patience and support.  We have all gone through a difficult time since March and we still face challenges as the public health emergency continues.  In the meantime, the protocols detailed here in our Healthy Branch Guide remain in effect. We invite you to review what we are doing to keep you and our employees safe.  We look forward to the day when it will be business as usual at Oxford Bank.

COVID-19 IS STILL A THREAT - SAFETY IS OUR PRIMARY CONCERN 

Safety at our lobbies can only be achieved by following the general guidelines various public health and governmental agencies have established to combat COVID-19. These guidelines include

• Face masks or face coverings must be worn in our lobbies; no exceptions.
• There will be a limit on the number of visitors allowed in our lobbies at a time.  This means you may be asked to wait outside or in your car if we are at capacity.  When this happens, we will contact you when it’s your turn to enter.
• The above visitor limit includes no more than two members from the same family in the branch at the same time.  This will help us accommodate as many customers as possible while we have visitor limits.  We love kids but we are asking you to use the drive-ups if you have more than one child with you at a time.
• For everyone’s protection, plastic shields have been installed at our teller windows and banker desks
• Oxford employees will be sanitizing their work spaces throughout the day
• There is a defined visitor traffic pattern in effect at each branch office.  Signs and floor markers should help you along.  We will be there to help.  Having visitors move in the same direction, at a safe distance apart, promotes social distancing.
• For security purposes, for the time being, each visitor – even those we know very well – will be asked to sign-in each time you enter the lobby.  Thank you for your cooperation.  After you register – please take our pen – for your safety and ours!   Otherwise, throughout the day we will discard pens after they have been used as an additional sanitary measure.

WE’RE PROTECTING YOU, THANK YOU FOR PROTECTING US

Oxford Bank will be checking temperatures of our employees each day before they begin working.  Employees not feeling well have been asked to stay home.  We request the same of our customers.  If you aren’t feeling well, please use the drive-ups or wait until you feel better to visit the bank.  Let’s take care of one another.

YOU’RE ENCOURAGED TO USE OUR DRIVE-UPS AND MOBILE BANKING

We have missed seeing you and we look forward to the day when we don’t have to take so many precautions.  In the meantime, unless you have business that requires personal interaction with a banker, we believe that using the drive-ups makes the most sense.

You may be surprised at the variety of banking services available at our drive-ups.  

• Deposits
• Withdrawals
• Payments
• Cashier’s Checks/Money Orders
• Cash Advances
• Notaries
• Head Start on Opening New Accounts (for existing customers)
• Savings Bond Redemption (limit four)
• Account Maintenance
• Renew/Close CD’s
• Close Accounts
• Change of Address
• Change Orders
• Signature Guarantees/Medallions 

If you haven’t already signed-up, we also believe you will enjoy using our online banking and mobile banking services.  These tools make it easy to check balances, transfer money and make payments.  You may use mobile banking to deposit checks. 

TEMPORARILY, OUR LOBBIES WILL LOOK AND FEEL DIFFERENT

Again, it’s all about safety.  The main difference in our branches is the signage that will help escort you through our safe traffic pattern.  Additionally, on a temporary basis you will notice that we have suspended offering

• Coffee and hot chocolate 
• Bottles of water
• The Boutique gift area
• Self-service coin counting – for Oxford Bank customers only (You may leave your coin with our tellers, usually your deposit will be made no later than the next business day; high volume coin amounts may take 2-3 business days to be deposited)
• The children’s play area

Again, these normal features of Oxford Bank will return as soon as it is safe.